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Discover all the features of SimpleKPI with in-depth docs, videos and tutorials.
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View the FAQ
Find all the answers to the most popular support, account and user questions.
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Get rapid support answers to your most difficult KPI and data related questions.
Contact UsBenefit from a complete complete support service
Welcome to our support page! Our online software product is backed by an amazing support team that is available 24/7 to help you with any questions or issues you may have.
We pride ourselves on providing the very best support, videos, and tutorials as these have always been as important to us as the software itself.
Our support center is packed with knowledge and practical guides to help answer most of your queries. If you still can’t find what you’re looking for, then you can email support and we’ll get back to you as soon as possible.
We’re dedicated to making sure that our customers are happy and satisfied with our product and our support team is here to help you every step of the way. We encourage suggestions to the app and no question is too small.
Frequently Asked Support Questions
If you have more support questions, you can visit our FAQ page for more information.
You can contact support via the application by clicking the support icon. Or from outside the app simply fill out our contact form, alternatively email us directly.
Support is based on a 24hr turnaround. However, our average response time to resolution is currently 1.25hrs.
Yes, when you subscribe to SimpleKPI you will be allocated an account manager who can help with your setup and assist with any support problems you have.
No. Due to the complexity of support requests concerning data and visualizations and unlimited users, support is best handled via email.